The complaint was rejected because the player didn’t respond to our messages and questions. The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”.
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The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player’s winnings were finally paid out. The player from Czech Republic had been waiting for a withdrawal for less than two weeks.
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